Saturday, June 19, 2010

Checkin at KLIA

Wed 16 June 2010 KLIA at about 0700 hours.
There were long queue at the Checkin AutoTerminal as well as for “handing in baggage”.Is this acceptable?Is this what is meant by customer service or “rakyat didahulukan dan perlaksanaandi utamakan”?Only a few Terminal for handing in baggage available while as many MAS staff was seen ensuring passangers queue to hand in baggage.What a waste of resources and easy money for them!
When approached by me- enquring why more counter not openned,they walk away.The AutoTerminal Checkin is meant for faster processing.Why there is a need to check each and every passenger ID again.If that is the case then shelved the Auto Terminal Service.To me it is a duplication of job.You don’t need PEMANDU to see this and come up with improvement initiatives.You don’t need LABS.One can see ourselves what can be done for improvement.
I have heard a few cynical remarks in the queue.If one want to introduce change one need to do it in totality.In the west,they have Auto Checkin Terminal as well as Auto Hand-in baggage facilities.
I hope the authorities could “open up their eyes” and do something about this.

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